This is the best link i could find for this, but I heard it on the new this morning too..... http://www.chron.com/cs/CDA/ssistory.mpl/m...politan/3132947 This is the second time in a month I have heard about 911 dispatchers making replies like this. The other case, unfortunately, I can't find a good link for, but the 911 dispatcher replied to a call for an ambulance to an accident by replying "oh yeah, too bad. <click>" In this case though, although it's wrong for the dispatcher to make such a reply, I don't think 911 is the number to be calling just because a parent can't get her kids under control. I mean, the dispatcher isn't Dr. Phil, and he could have been responding to much more pressing calls, such as fires or accidents, not some teenager girl throwing a fit.