Compaq is part of HP so maybe HP sucks too. We use HP equipment at work, if the item is in warranty they are very good, usually a technician will appear on-site the next day and fix or replace it for free. But.. once the warranty is over, you may as well throw the faulty item in the bin and buy a new one. The reason being, they have a repair service but the cost will be about the same as a new item. And if you reject the quote, it costs $66 to get the thing back.